Florida Abuse Hotline
Department of Children and FamiliesInvestigates physical, sexual and mental abuse, neglect and exploitation of vulnerable persons.
1-800-96-ABUSE1-800-962-2873 · 24 hours, 7 days a week
If you have a concern or complaint…
You have the right to voice a grievance about your care without discrimination or reprisal – and your services will not be disrupted because you file a complaint. Talk to us, or reach the right agency below.
Callers may request to remain anonymousLife-threatening emergency
911
If someone's life is in danger, call 911 right away – before calling us or any agency.
Abuse, neglect or exploitation
1-800-96-ABUSE1-800-962-2873 · 24 hours a day, 7 days a week
Report online (opens in a new tab)TTY 800-453-5145
Talk to us first
(786) 968-5485A & D Home Care Corp · on-call 24/7
Monday – Friday during office hours. After hours, weekends and holidays, call the same number – leave your name and phone with the answering service and a representative will call you back as soon as possible.
Quick guide
Who should I call?
Choose what you'd like to report to see the right phone number. Not sure? Call us at (786) 968-5485 and we'll point you in the right direction.
Who to call
Abuse, neglect or exploitation
Physical, sexual or mental abuse, neglect, or exploitation of a vulnerable person. You may ask to remain anonymous.
- Florida Abuse Hotline (DCF)Open 24 hours, 7 days a week · you can also report online1-800-96-ABUSE
- Emergency servicesIf someone is in immediate danger911
- AHCA Complaint Administration UnitIf it happened while receiving home care services1-888-419-3456
Who to call
A problem with my care or services
Tell us first so we can make it right. You can also file a formal complaint with the State – your services will not be disrupted.
- A & D Home Care CorpOur office · on-call 24/7(786) 968-5485
- AHCA Complaint Administration UnitHome Health Hotline · Mon–Fri 8 am–5 pm1-888-419-3456
- Quality Improvement OrganizationMedicare quality-of-care concerns · TTY 711888-317-0751
Who to call
Medicaid fraud or billing
Charged for services Medicaid should pay for, or someone billed Medicaid for services that were not provided?
- Medicaid Program Integrity (AHCA)Audits and investigates Medicaid billing practices1-888-419-3456
- Medicaid Fraud Control UnitReport suspected fraud · you may be entitled to a reward1-866-966-7226
Who to call
Disability or discrimination
No reasonable accommodation for your needs, or treated differently because of a disability, race, age, religion or origin.
- Disability Rights FloridaToll-free · reasonable accommodations and disability rights1-800-342-0823
- Council for the Deaf & Hard of HearingSign language interpreters · TTY 866-602-3276866-602-3275
- The Equal Commission1801 L Street NW, Washington, DC 20507By mail
Who to call
A long-term care facility
Concerns in a nursing home or long-term care facility, including an inappropriate transfer or discharge.
- Long-Term Care OmbudsmanHelp from a volunteer advocate1-888-831-0404
- AHCA Complaint Administration UnitThe State may conduct a complaint inspection1-888-419-3456
Who to call
Programs for seniors
Find out if you or your loved one is eligible for home and community-based programs and services.
- Elder HelplineStatewide · toll-free1-800-96-ELDER
- Alliance for AgingMiami-Dade · Mon–Fri 8 am–5 pm305-670-4357
- Center for Independent LivingMiami · Mon–Fri 9 am–5 pm305-751-8025
Who to call
Medicare questions
Questions for the Centers for Medicare & Medicaid Services, in English or Spanish.
- Medicare (CMS)1-800-633-4227 · TTY 877-486-20481-800-MEDICARE
- Quality Improvement OrganizationQuality Improvement Organization · TTY 711888-317-0751
Who to call
Hurricanes & emergencies
Life-threatening emergency? Call 911. For open evacuation centers and storm updates, call Miami-Dade 311.
- Emergency servicesLife-threatening emergencies911
- Miami-Dade 311Open evacuation centers and bus pick-up sites311
- Miami-Dade Emergency ManagementEmergency & Evacuation Assistance Program305-468-5402
Directory
All contacts
Every agency listed in our client handbook – with phone numbers, emails, websites and mailing addresses.
State of Florida
8Complaint Administration Unit
Agency for Health Care AdministrationComplaints about the services you receive, suspected violations of state or federal regulations, and Advance Directives.
1-888-419-3456Press option 1 · Mon–Fri, 8:00 am – 5:00 pm
Long-Term Care Ombudsman Program
Department of Elder AffairsVolunteer advocates for concerns, discrimination, grievances, or an inappropriate transfer or discharge in a long-term care facility.
1-888-831-0404Toll-free hotline
Elder Helpline
Department of Elder AffairsFind out if you or your loved ones are eligible for home and community-based programs and services.
1-800-96-ELDER1-800-963-5337 · Toll-free
Bureau of Medicaid Program Integrity
Agency for Health Care AdministrationInvestigates providers suspected of overbilling Medicaid, or of billing for services that were not provided.
1-888-419-3456Toll-free
Medicaid Fraud Control Unit
Office of the Attorney GeneralReport intentional deception or misrepresentation by a health care provider to obtain an unauthorized Medicaid benefit.
1-866-966-7226Toll-free · You may be entitled to a reward
Disability Rights Florida
Advocacy organizationWhen a health care provider hasn't made reasonable accommodations for your needs, or has discriminated against you because of a disability.
1-800-342-0823Toll-free · Office 850-488-9071
Florida Coordinating Council for the Deaf and Hard of Hearing
State of FloridaHelps connect people who are deaf or hard of hearing with qualified sign language interpreters.
866-602-3275Toll-free voice · Voice 850-245-4913
Federal
3Centers for Medicare & Medicaid Services
Federal agencyQuestions about Medicare and Medicaid. Para preguntas, llame a la línea de servicio a los beneficiarios.
1-800-MEDICARE1-800-633-4227 · English & Spanish
Quality Improvement Organization
Acentra Health · for CMSWorks with the Centers for Medicare & Medicaid Services to share knowledge and improve health care.
888-317-0751TTY 711
The Equal Commission
Federal agencyIf you believe you have been discriminated against under any law, write to the Commission.
Write to1801 L Street NW, Washington, DC 20507
Not sure who to call?
We'll point you in the right direction.
(786) 968-5485Se habla español · adhomecarecorp@outlook.com
Miami-Dade County
4Alliance for Aging, Inc.
Answers on AgingInformation and assistance for older adults and their caregivers in Miami-Dade County.
305-670-4357Mon–Fri, 8:00 am – 5:00 pm
Center for Independent Living South Florida
MiamiResources and support for people with disabilities who want to live independently.
305-751-8025Mon–Fri, 9:00 am – 5:00 pm
Office of Emergency Management
Miami-Dade CountyHurricane and disaster preparedness, evacuations, and the Emergency & Evacuation Assistance Program (EEAP).
305-468-5402EEAP support line (305) 513-7700
Miami-Dade Answer Center
Miami-Dade CountyCounty information, including which evacuation centers and bus pick-up sites are open during a storm.
311or (305) 468-5900 · TTY/TDD (305) 468-5402
Medicaid fraud
You may be entitled to a reward.
Under Florida law, you may be entitled to a reward for providing information after a criminal case has resulted in a fine, penalty, or forfeiture of property.
Up to 25%of the amount recovered
$500,000maximum per case
Know your rights
Your rights & responsibilities
From our client handbook. Large print, taped and braille materials are available on request.
Need this in Spanish, large print or braille?
Ask our office – we'll read it with you or send you a copy. Se habla español.
(786) 968-5485Patient Bill of Rights
As our client you have the right to exercise your rights, and/or to designate a representative to exercise them for you. You have the right to:
- Choose a health care provider.
- Be informed of any financial benefits when referred to an organization.
- Be informed of provider service/care limitations.
- Be informed of anticipated outcomes of service/care and of any barriers in outcome achievement.
- Considerate and respectful care.
- Expect reasonable continuity of care.
- Request from your physician complete, current information about your diagnosis, prognosis and treatment in terms you can understand.
- Expect all communication and records about your care to be treated as confidential.
- Privacy in your medical program – case discussions, consultations and treatments are confidential, and anyone not involved in your care needs your permission to be present.
- Know the name of the person who coordinates and supervises your care, and how to reach them during regular working hours.
- Know the name and professional relationship of everyone involved in your care.
- Refuse any part of treatment to the extent permitted by law, without giving up the rest of your plan, and be informed of the medical consequences.
- Be involved, as far as reasonably possible, in planning and carrying out your Plan of Care and its expected outcome.
- Be informed of how to register a formal complaint – your services will not be disrupted as a result of filing one.
- A reasonable response from the Nurse Registry to your requests for services.
- Receive and examine an explanation of your bill, regardless of source of payment.
- Know what Nurse Registry rules and expectations apply to your conduct as a client.
- Be informed of your Plan of Care, and have a copy of it if requested.
- Be informed of your right to formulate an Advance Directive and/or Do Not Resuscitate (DNR) order.
- Be informed, orally and in writing and before care begins, of the charges – including payment expected from third parties and any charges you will be responsible for.
- Have your pain evaluated and its intensity controlled.
- Be free of physical and mental abuse, neglect and exploitation.
- Have your property treated with respect.
- Voice grievances about care that is (or fails to be) furnished, or lack of respect for property, without discrimination or reprisal.
AHCA Home Health Hotline · Mon–Fri 8 am–5 pm1-888-419-3456
Abuse, neglect or exploitation · 24/71-800-962-2873
Your responsibilities
As a Nurse Registry client, you have the responsibility to:
- Give accurate and complete health information about past illnesses, hospitalizations, medications, allergies and other pertinent items.
- Assist in developing and maintaining a safe environment.
- Inform the Nurse Registry when you will not be able to keep a visit.
- Participate in developing and updating your Nurse Registry plan, and comply with your prescribed medical regimen.
- Adhere to your developed (and updated) Nurse Registry plan.
- Request further information about anything you do not understand.
- Share any concerns and problems with a Nurse Registry staff member.
- Accept all caregivers without regard to race, color, religion, sex, age, gender preference, handicap or national origin.
- Remain under a physician's care while receiving skilled services.
- Provide the Nurse Registry with all requested insurance and financial records.
- Sign required consents and release forms.
- Accept responsibility for any refusal of treatment.
Privacy & HIPAA rights
Your rights to privacy of your health information. To exercise any of these rights, write or call our Nurse Registry.
Request restrictionsAsk us to restrict how we use and disclose your health information. We may refuse to accept the restriction.
Confidential communicationsAsk us to speak with you only in private, mail to an address you choose, or call a number you designate.
Access your informationRequest in writing to inspect or copy your health information. If we deny it, you may request a review.
Request an amendmentRequest in writing, with a reason, a change to your health information. If denied, you may submit a statement of disagreement.
Accounting of disclosuresRequest a list of disclosures made for purposes other than treatment, payment and health care operations – up to 6 years back.
Paper copy of the noticeIf you received the Privacy Notice electronically, you have the right to receive a paper copy.
Confidentiality
All client and personnel information is privileged, confidential and stored following HIPAA guidelines. Access is limited to authorized personnel, and nothing is disclosed without the written consent of the client/guardian and/or contractor. Every contractor signs a Confidentiality Statement – a breach may be grounds for immediate termination of contract.
Accessibility support
We take the steps needed so people with disabilities – including impaired sensory or speaking skills – receive effective notice about services, benefits, waivers of rights and consent to treatment. All aids are provided at no cost to you.
For people with hearing impairments
We make every effort to contract a qualified sign language interpreter for people who are deaf or hard of hearing and use sign language as their primary means of communication.
Florida Coordinating Council for the Deaf and Hard of Hearing4052 Bald Cypress Way, Bin B13, Tallahassee, FL 32399
For people with visual impairments
Staff read written materials out loud – benefits, services, waivers of rights and consent forms. Large print, taped and braille materials are available on request from the RN in Charge.
For people with speech impairments
Writing materials, TDD, computers and communication boards are available to communicate about services, benefits, waivers of rights and consent forms.
Non-discrimination & ethics
Everyone is admitted and treated with the same respect – directly or through contractual or other arrangements.
Title VI of the Civil Rights Act of 1964We admit and treat all persons without regard to race/ethnicity, color, sexual orientation, religion/creed, age, sex, disability, cultural background or national origin – including assignments, transfers and referrals. Staff privileges are granted on the same basis.
Section 504 of the Rehabilitation Act of 1973 · Age Discrimination Act of 1975We do not discriminate on the basis of handicap or age in the provision of services, unless age is a factor necessary to the normal operation or achievement of any statutory objective.
HIV & AIDSPersons with AIDS, HIV infection or AIDS-related conditions – or perceived to have AIDS – are considered handicapped and are included in our non-discrimination policies.
EthicsAll of our contractors provide care and services within the ethical framework established by Nurse Registry standards, professional requirements and the law.
Believe you've been discriminated against?
Write to The Equal Commission, 1801 L Street NW, Washington, DC 20507.
Hours & emergency services
Home care staff are available 24 hours a day, 7 days a week. On your first visit you receive our business card and phone number.
- During business hoursCall us Monday – Friday during regular business hours to reach our staff at (786) 968-5485.
- After hours, weekends & holidaysDial the same office number. Give the answering service your name and phone number and a representative will contact you as soon as possible. If you only leave a message, our staff will follow up the next business day.
- Clinical issuesOn-call representatives handle problems or contact the RN in Charge, who decides whether a home visit is needed, notifies the physician or takes other appropriate action. Every call and action is logged.
- Life-threatening emergencyAlways call 911.
Independent contractor notice
When we refer a registered nurse, licensed practical nurse, certified nursing assistant, companion or homemaker, or home health aide for contract in a private residence or facility, we advise the patient, the patient's family, or anyone acting on the patient's behalf, at the time of the contract, that:
Acknowledgment
The caregiver referred by the nurse registry is an independent contractor, and it is not the obligation of a nurse registry to monitor, supervise, manage, or train a caregiver referred for contract under your service/care.
Reconocimiento
El cuidador remitido por el Registro de Enfermería es un contratista independiente y no es obligación de nuestro Registro de Enfermeras monitorear, supervisar, administrar o capacitar a un cuidador referido para contrato bajo su servicio/cuidado.